Additional fees on payments

Transaction fees are small amounts of money deducted from your payments when you deposit money to your account balance. This ensures that your final balance is fully usable without hidden costs. Fees are separated into two posts on your invoices. The first one is the fee paid to the payment processor for processing your payment. Then there's VAT (value added tax) which applies to non corporate accounts located in a EU country.

How much is the fee?

Payment provider Fixed fee Dynamic fee Additional fees *
Cryptonator $0.0 0.9% +/- 1% from any supported cryptocurrency to USD
Paypal $0.30 2.9% +/- 10% from any supported currency to USD
Stripe $0.30 2.9% +/- 10% from any supported currency to USD

* Exchange fees if a currency conversation is required

What are the VAT rates?

Current VAT rates can be found here:

Why am I paying the fee?

Because we don't believe in hiding these fees in the price of the cloud resources you purchase.

How do I get a lower fee?

Pay with a supported cryptocurrency to eliminate the need of middlemen, banks and exchange services with terrible exchange rates. Cryptonator is our current payment provider for cryptocurrency payments which is subject to be replaced by something decentralized with lower fees.

What happens to the fees when I withdraw from my balance?

Fees and VAT* deducted from your payment is returned if you decide to withdraw your remaining balance. *VAT for services already purchased will not be returned.

What happens if the fee is higher than the payment?

Your balance will still be $0 and the payment provider laughs all the way to their bank, please don't do this. If you do this by accident, contact support and we'll issue a refund, thereby returning the fee.

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