Additional fees on payments

Transaction fees are small amounts of money deducted from your payments when you deposit money to your account balance. This ensures that your final balance is fully usable without hidden costs. Fees are separated into two posts on your invoices. The first one is the fee paid to the payment processor for processing your payment. Then there's VAT (value added tax) which applies to non corporate accounts located in a EU country.

Transaction fees

How much is the fee?
Payment provider Fixed fee Dynamic fee Additional fees *
Cryptonator $0.0 0.9% +/- 1% from any supported cryptocurrency to USD
Paypal $0.30 2.9% +/- 10% from any supported currency to USD
Stripe $0.30 2.9% +/- 10% from any supported currency to USD

* Exchange fees if a currency conversation is required


What are the VAT rates?

Current VAT rates can be found here:

Why am I paying the fee?

Because we find it unethical to charge transaction fees, then hide them and pretend the fees doesn't exist. Transaction fees do exist and you deserve to know how much of your payment that is used only to pay for the transaction to process.

How do I get a lower fee?

Pay with a supported cryptocurrency to eliminate the need of middlemen, banks and exchange services. Cryptonator is our current payment provider for cryptocurrency payments which is subject to be replaced by a more decentralized solution with lower fees.

What happens to the fees when I withdraw from my balance?

Fees and VAT** deducted from your payment is returned if you decide to withdraw your remaining balance. VAT** for services already purchased will not be returned.

What happens if the fee is higher than the payment?

Your balance stay at $0 as your entire payment goes to the transaction fee. If it happens by accident: open a ticket and we'll issue a refund, thereby returning the fee.

**VAT = Value Added Tax, applies mainly to individual accounts within EU and is managed by 99Stack, please observe that other taxation laws may apply in countries outside EU.

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