How to open a ticket

Tickets are the most efficient way to receive technical support. Each ticket is put in a queue and processed within 48 hours of creation by someone from our support team. You can easily open a ticket with a click on the "Contact us" link visible on every page in the knowledge base. Or you can email:  [email protected]

For issues not involving any confidential information, please refer to our forum:

Questions are better suited for our forum, mainly due to the public interest as you're often not alone looking for answers to the more common questions. 

Please make one ticket per subject and use a title that properly describes what you need us to help you with. Write your tickets in understandable English, otherwise, we may not be able to help you. Tickets can also be submitted in Scandinavian languages (Swedish, Norwegian or Danish) or Dutch. 

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