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Terms of service and legal documents

General

All legal documents is available under the /legal/ sub directory on our website, or "Legal" in th...

Updated 1 month ago by Admin

99Stack Cloud API

General

99Stack API is a lightweight, fast and secure interface to manage everything related to your acco...

Updated 1 month ago by Admin

Forgotten account password

Accounts

There are two responses you can receive when requesting a password reset for your account. First ...

Updated 1 month ago by Admin

Server deployment limitations

Accounts

Why is there a server deployment limit? The main purpose of the "per account" deployment lim...

Updated 1 month ago by Admin

What ports are blocked

Accounts

We block several ports that are commonly abused for DDOS attacks, see the list below for referenc...

Updated 1 month ago by Admin

How billing works

Billing

All payments must be made in advance prior to use our service. Deposits are added up into your ac...

Updated 1 month ago by Admin

Available payment methods

Billing

Available payment methods are listed on our payment page: https://dash.99stack.com/billing/make-p...

Updated 1 month ago by Admin

SMTP enabled server instances

Tutorials

Every account is eligible to deploy a SMTP enabled server. Note that by default all server instan...

Updated 1 month ago by Admin

Bandwidth link speed & quota

Products

By default all plans has a bandwidth of 10 Gbps and a monthly quota of between 1 - 20 TB, these l...

Updated 1 month ago by Admin

Bandwidth limitations

Products

Each server instance comes with a bandwidth limitation. You can view the limit and current bandwi...

Updated 1 month ago by Admin

Manage backups and snapshots

Products

There are two ways to backup your server instance, both methods will create a snapshot of your se...

Updated 1 month ago by Admin

How do I connect to my Windows server?

Questions

Connecting to a Windows server using Remote desktop is typically a simple and straightforward pro...

Updated 1 month ago by Admin

What networking features are supported?

Questions

Included with each server instance is one IPv4 address, all data centers support IPv6 and you can...

Updated 1 month ago by Admin

What support options are there?

Questions

99Stack Cloud offer 24x7 support via tickets/emails, community forum and this knowledge base full...

Updated 1 month ago by Admin

How do I connect to my GNU+Linux server?

Questions

New server instances usually takes between 1 - 20 minutes to finish installation and come online,...

Updated 1 month ago by Admin

Can I add more storage space?

Questions

Yes, block storage volumes are supported in all data center regions, starting at $0.025/GB for 72...

Updated 1 month ago by Admin

What plans are available?

Questions

Available plans depend on data center and can be listed during server creation or via API calls. ...

Updated 1 month ago by Admin

What operating systems are available?

Questions

Operating system availability vary by data center. However all system disks comes with a pre inst...

Updated 1 month ago by Admin