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Terms of service and legal documents
All legal documents is available under the /legal/ sub directory on our website, or "Legal" in th...
99Stack Cloud API
99Stack API is a lightweight, fast and secure interface to manage everything related to your acco...
Forgotten account password
There are two responses you can receive when requesting a password reset for your account. First ...
Server deployment limitations
Why is there a server deployment limit? The main purpose of the "per account" deployment lim...
What ports are blocked
We block several ports that are commonly abused for DDOS attacks, see the list below for referenc...
How billing works
All payments must be made in advance prior to use our service. Deposits are added up into your ac...
Available payment methods
Available payment methods are listed on our payment page: https://dash.99stack.com/billing/make-p...
SMTP enabled server instances
Every account is eligible to deploy a SMTP enabled server. Note that by default all server instan...
Bandwidth link speed & quota
By default all plans has a bandwidth of 10 Gbps and a monthly quota of between 1 - 20 TB, these l...
Bandwidth limitations
Each server instance comes with a bandwidth limitation. You can view the limit and current bandwi...
Manage backups and snapshots
There are two ways to backup your server instance, both methods will create a snapshot of your se...
How do I connect to my Windows server?
Connecting to a Windows server using Remote desktop is typically a simple and straightforward pro...
What networking features are supported?
Included with each server instance is one IPv4 address, all data centers support IPv6 and you can...
What support options are there?
99Stack Cloud offer 24x7 support via tickets/emails, community forum and this knowledge base full...
How do I connect to my GNU+Linux server?
New server instances usually takes between 1 - 20 minutes to finish installation and come online,...
Can I add more storage space?
Yes, block storage volumes are supported in all data center regions, starting at $0.025/GB for 72...
What plans are available?
Available plans depend on data center and can be listed during server creation or via API calls. ...
What operating systems are available?
Operating system availability vary by data center. However all system disks comes with a pre inst...