Available payment methods
All of our available payment methods are listed on our payment page. Top up your balance using any payment method available there. Active subscriptions are billed by the hour, from your pre-paid balance.
As of November 2022 our payment providers are Coinpayments, which supports over 30+ cryptocurrencies, and Paypal which allows you to pay with most major credit or debit cards, as well as from balance.
Cryptocurrency payments are added to your account balance as soon as there is enough blockchain confirmations for the transaction to be considered fully completed. This process usually takes a few minutes, but may take up to one hour. If your balance does not update immediately, do not panic. Please allow up to one hour. If there is still no change after a page refresh, do not hesitate to reach out.
In October 2023, we introduced support for Coinbase payments. You can now make payments directly from your Coinbase account with low fees, or use cryptocurrency for native transactions. Opt for this method if you encounter difficulties with Coinpayments or if you wish to pay from your Coinbase account. High fee coins such as Bitcoin (on-chain) and Ethereum are cheaper when paid via Coinbase.
Conventional payment methods using most major fiat currencies. Paypal allows you to pay from your balance, or by using a credit or debit card. Paypal also supports automated recurring payments. Due to high transaction fees and risk of fraud, we do not currently support "native" card payments.
In the rare event of a failed payment, we may not reach out. If something goes wrong, please contact support, and we'll investigate and assist in finding a solution.